Returns & Exchanges
At asever, we prioritize the freshness and quality of our food products; if your order arrives damaged or unsatisfactory, we offer a hassle-free return or replacement within 7 days of delivery.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your perishable or non-perishable items.
Provide Documentation
Attach clear photos of the product and packaging to help our quality control team verify the damage or quality concern for a faster resolution.
Receive Approval
Our team will review your request within 24 hours to confirm if a return is necessary or if a direct refund/replacement is more appropriate for the food item.
Refund or Replacement
Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing